We’re here to help.
Get quick answers, troubleshooting steps, and direct support for GlowUp.
Contact
Email us at laxmanshah45@gmail.com and include:
- Your device model and iOS version.
- What you expected to happen vs what happened.
- A screenshot or screen recording (optional).
Common fixes
- Force quit the app and reopen it.
- Check camera permissions: Settings → Privacy & Security → Camera.
- Restart your phone if scanning feels slow or the camera freezes.
- Update to the latest version of GlowUp and iOS.
Subscriptions
If you upgraded and premium isn’t showing, try “Restore Purchases” in the paywall or settings screen.
- Make sure you’re signed into the same Apple ID used to purchase.
- Apple manages billing; refunds and cancellations are handled via the App Store.
Privacy
GlowUp is built to be privacy-first. Learn more on our Privacy page.